Sapty Bring Sapty to your institute
Help centre · For institute owners and staff

How can we help? Ask, or browse below.

Popular:

Browse by topic. 22 articles.

Written by the team that builds Sapty, and updated when the product changes.

01 4articles

Getting started

Set up your space, invite staff and open your shop in your first week.

02 4articles

Billing and payouts

Plans, invoices, commission and when money reaches Khalti, eSewa or your bank.

03 4articles

Content and courses

Use the Sapty library, add your own questions and build teacher-led courses.

04 4articles

Students and marking

Enrol students, grant access, read AI marks and run the teacher marking queue.

05 3articles

Domains and branding

Your logo, colours, yourname.sapty.com and your own domain on Growth and Scale.

06 3articles

Account and security

Passkeys, two-factor sign-in, staff roles and keeping student data safe.

This month

Most read. By owners like you.

  1. 01 When do payouts arrive, and why is mine lower than my sales? Billing and payouts4 min
  2. 02 Connect your own domain (learn.yourinstitute.com.np) Domains and branding5 min
  3. 03 Add your own questions to an IELTS exam course Content and courses6 min
  4. 04 A student paid but cannot see the course Students and marking3 min
  5. 05 How AI marking scores speaking and writing Students and marking7 min
  6. 06 Move from Starter to Growth mid-month Billing and payouts2 min
  7. 07 Turn on two-factor sign-in for every admin Account and security3 min

Talk to a person. In Kathmandu.

Our support team speaks English and Nepali. Please include your institute’s Sapty address so we can find you quickly.

01 · Email [email protected] Best for billing, payouts, content questions and anything with screenshots.
02 · Phone and WhatsApp 9869723240 For urgent issues: students cannot log in, checkout is failing, a mock test will not start.
03 · Office hours Sun–Fri 10:00–18:00 NPT Closed Saturdays and public holidays
First reply, by plan
Plan Email Urgent (phone, WhatsApp) Extras
Starter 2 working days Same working day Help centre and email
Growth 1 working day Within 4 office hours Setup call and quarterly check-in
Scale Same working day Within 1 office hour Named account manager
System status

All systems running

  • Institute apps (student side) Operational
  • Admin dashboards Operational
  • AI marking: speaking Operational
  • AI marking: writing Operational
  • Checkout: Khalti and eSewa Operational
  • Payouts Operational
  • Email and notifications Operational
  • Custom domains and certificates Operational

We email institute owners before any planned maintenance, and write up anything that slowed you down.

Write to us

Still stuck? Send a note.

It lands in the same inbox as [email protected], so the right person picks it up.

Your name
Work email
Institute’s Sapty address
What is it about? Billing Payouts Content Students Domain Something else Message

Attach screenshots by replying to our first email.